Shipping
At Pearlpetual Jewelry, we're delighted to offer free worldwide shipping on all orders over $90. Whether you're shopping for yourself or sending a gift to a loved one, we want to make your shopping experience as convenient and enjoyable as possible.
Order Processing Time
Once your order is placed, please allow 1-3 business days for processing. During peak seasons or promotional periods, processing times may be slightly longer. Rest assured, we strive to fulfill orders as quickly as possible while maintaining the highest standards of quality.
Shipping Methods and Timeframes
We partner with trusted shipping carriers to deliver your orders safely and efficiently. Depending on your location, you may have the option to choose from the following shipping methods:
- Standard Shipping: Typically arrives within 5-10 business days after processing.
- Express Shipping: Expedited delivery option for faster shipping, typically arriving within 3-5 business days after processing.
Please note that shipping timeframes are estimates and may vary depending on factors such as customs processing, local postal services, and unforeseen delays.
Tracking Your Order
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information. You can use this information to track the status of your delivery and stay updated on its progress. Track your order here.
International Shipping
We are pleased to offer international shipping to customers around the world. Please be aware that Pearlpetual Jewelry proudly cover all international customs duties, taxes, and other fees imposed by the destination country.
Order Changes and Cancellations
If you need to make changes to your order or cancel it for any reason, please contact our customer service team Care@pearlpetual.com as soon as possible. Once an order has been processed and shipped, we may not be able to make changes or cancel it, but we will do our best to accommodate your request.
Lost Packages
It is the responsibility of the buyer to make sure that the shipping information entered is correct. Pearlpetual Jewelry is not responsible for lost packages due to wrong shipping information provided. If your tracking information states that your package was delivered to your address provided and you have not received it, please report it to your respective shipping carrier at the information provided to you on our Tracking Page. If you have any further questions, please reach out to our customer support team at Care@pearlpetual.com.
Thank you for shopping at Pearlpetual Jewelry. We're here to help and ensure that your shopping experience with us is smooth and enjoyable.